can't open firefox. Crashes and report issued. current version 7. can u assist
AdapterDeviceID: 9712 AdapterVendorID: 1002 Add-ons: ffxtlbr@babylon.com:1.1.8,{972ce4c6-7e08-4474-a285-3208198ce6fd}:7.0.1 AvailableVirtualMemory: 4109410304 BuildID: 20110928134238 CrashTime: 1320898783 EMCheckCompatibility: true Email: FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1317404828 Notes: AdapterVendorID: 1002, AdapterDeviceID: 9712, AdapterDriverVersion: 8.634.0.0
ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1095 StartupTime: 1320898782 SystemMemoryUsePercentage: 34 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 7.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.
Toate răspunsurile (5)
Please upgrade ypur browse to Firefox 8 and check
See:
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Sounds like you have the Babylon Toolbar addon. Go to HELP => Addons and remove it. If that doesn't work then post back here as it can be difficult to remove it sometimes.
Thank you for the assistance. Unfortunately, this did not solve my problem. I also restored my pc to an ealier point prior to the crash and that did not work as well. I downloaded FireFox 8 and still the same result. Any additional assistance will be greatly appreciated. Thank you.
Do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\)
- Download a fresh Firefox copy and save the file to the desktop.
- Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Uninstall your current Firefox version.
- Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
- Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.