We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I can't upgrade to newest version because Norton Security is not supported!!

  • 5 răspunsuri
  • 2 au această problemă
  • 4 vizualizări
  • Ultimul răspuns de Bob

Bob
Bob
more options

I keep being asked to upgrade to the latest and greatest version of Firefox...and I would love to do that...but all my login user names and passwords are stored by Norton "Identity Safe" plugin that is included with their virus software. Why can't you make an upgrade that handles their plug ins??

I keep being asked to upgrade to the latest and greatest version of Firefox...and I would love to do that...but all my login user names and passwords are stored by Norton "Identity Safe" plugin that is included with their virus software. Why can't you make an upgrade that handles their plug ins??

Toate răspunsurile (5)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Here is the instruction to how backup and restore identity safe

Norton 2011 2012 360 v5 all are fully compatible with Firefox 8

Bob
Bob Deținătorul întrebării
more options

I did successfully back up the identity safe file, but when I say yes to upgrading to Firefox 8, it checks out my ad-ons and I get a message, "Some of your add-ons will not work with Firefox 8: Symantec IPS 3.0 and Norton toolbar 5.6"

So I click out of the upgrade because of this warning.

Andy.c
Andy.c
more options

Ask Norton how long will it be before they are compatible with latest Firefox

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Instruction are here how to apply patch

Bob
Bob Deținătorul întrebării
more options

Step 1. Make sure your Norton product has the Firefox 8 compatible patch by running LiveUpdate and rebooting until there are no more patches available on LiveUpdate. 

I have run LiveUpdate and it says everything is OK...no more updates needed. But I have no way of knowing if the Firefox 8 compatible patch is present. And when I try to upgrade to Firefox 8 I always get the same message that those two add-0ns are not compatible with Firefox 8....so what do I do now???