We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
5. Open the most recent 5 files with a text editor and copy the IDs.
6. Paste each ID into the reply window on the forums.

Thanks in advance!

What are your connection settings?

• Tools > Options > Advanced : Network : Connection > Settings
• https://support.mozilla.org/kb/Options+window+-+Advanced+panel

If you do not need to use a proxy to connect to internet then select "No Proxy" if the default "Use the system proxy settings" setting doesn't work.

See "Firefox connection settings":

• https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can

Crash ID: bp-4482460c-32c3-48bd-b15c-e4cc12120620

hey shevasa2484, this is a crash caused by the recently updated adobe flash plugin. please try downgrading to version 10.3 of the plugin temporarily until adobe/mozilla come up with a fix.

Adobe Flash plugin has crashed - Prevent it from happening again