Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Plugins out of date?

  • 7 răspunsuri
  • 1 are această problemă
  • 3 vizualizări
  • Ultimul răspuns de martinstillwell

more options

So, I keep getting this message, and the same list of 'out of date' despite downloading the updates. Also, I'm trying to log in to my PayPal account but the page keeps refreshing to the log in with my username and password and not getting me logged in.

So, I keep getting this message, and the same list of 'out of date' despite downloading the updates. Also, I'm trying to log in to my PayPal account but the page keeps refreshing to the log in with my username and password and not getting me logged in.

Toate răspunsurile (7)

more options

Try exiting Firefox, then removing the pluginreg.dat file from the profile.

Are you deleting cookies when you exit Firefox? Check Options > Privacy > Settings (next to "Clear history when Firefox closes") and ensure that Cookies is not checked.

more options

This can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.


Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  • Shockwave Flash 10.0 r42

You can set the plugin.expose_full_path pref to true on the about:config page to see the full path of plugins on the about:plugins page.

It is best not to leave that pref set to true as it exposes that full path to web servers via the navigator.plugins object, so reset that pref to false after you are done with the about:plugins page.

See "Manually uninstalling a plugin":


more options

"Try exiting Firefox, then removing the pluginreg.dat file from the profile."

Wish I knew how to do that!

"Are you deleting cookies when you exit Firefox? Check Options > Privacy > Settings (next to "Clear history when Firefox closes") and ensure that Cookies is not checked."

No 'settings' next to "Clear history when Firefox closes" in my Options > Privacy . I have downloaded the latest version of Firefox btw.

more options

Sorry to say I've almost no idea what most of the second reply means.......and I'm no newbie to all this ;-)

eg......You can set the plugin.expose_full_path pref to true on the about:config page to see the full path of plugins on the about:plugins page.

Hmmmm. Where does one start with that??!!

more options

Oh, and by the way. "Remove Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

No 'show cookies' option that I can see, and I have looked hard!

more options

To see all the history and cookie setting, select:

  • Tools > Options > Privacy > History: Firefox will: "Use custom settings for history"
more options

Thanks for that. Have found and deleted cookies.

Part of the problem was with a BT/McAfee product called net Protect Plus which I've taken off and then re-installed.

Still getting 'some plugins used by this page are out of date'.

'Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted' Where/how???

Thanks again.

Martin