Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

  • 11 răspunsuri
  • 6 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de perfectreign

more options

Running Firefox currently build (not the Beta) with 4.2.1 on a Nexus 10.

Firefox crashes and reboots the Nexus 10 when it is loaded. I also can't even uninstall Firefox as that crashes and causes the system to reboot too.

Absolutely maddening.

Running Firefox currently build (not the Beta) with 4.2.1 on a Nexus 10. Firefox crashes and reboots the Nexus 10 when it is loaded. I also can't even uninstall Firefox as that crashes and causes the system to reboot too. Absolutely maddening.

Toate răspunsurile (11)

more options

Hi thanks for your report. Can you try running Firefox Nightly (Which is version 21) and tell us if that still crashes your Nexus 10? If it does I suggest filing a bug report at bugzilla.mozilla.org

more options

I wiped the entire Nexus 10 and reinstalled everything *except* Firefox and the system is running fine. (I'd also had the Firefox Beta installed at one point and had uninstalled it a few months ago.)

I'll bookmark this thread and remember it *if* I decide to reinstall any ffox version. Since it was so painful to recover I'm not excited about having any mozilla code on my Android devices just now.

more options

I'll file a bug for you then and I'll link it here.

more options

Much thanks! I'll try installing the Beta in a few weeks and report back either way.

more options

We need a crash report; when you crash, you submit a crash report. Visit about:crashes in the browser and let us know the ID of the report you submitted.

more options

If I reinstall I will try and post a crash report.

In this current case, the crash was so bad that it rebooted my whole android system and locked it up. The only way to get the system working again was a complete wipe and reinstall. As you can guess, with a complete reinstall there's no crash log or about:anything to pull up.

more options

I just noticed this a few days back on my N10. Pretty much any page will simply cause the device to reboot. I am suddenly at the unlock screen (the device is encrypted.)

Where do I find the crash logs?

more options

I had to do a hard reset and therefore reinstall everything, so I didn't have any crash logs left to find after the reinstall.

I feel your pain!

more options

Ugh, trying to uninstall FF simply causes the device to reboot. This is not good.

Found a series of pages that makes me think this may be an Android issue that Google must handle.

http://www.androidpolice.com/2012/11/19/android-4-2-gate-here-are-some-of-the-major-issues-plaguing-googles-newest-release/

I used Firefox mostly because Chrome doesn't handle Flash, which I still really need, but can't wait to get rid of.

more options

In order to get crash reports for firefox navigate to about:crashes in the browser, there should be a list in there.

more options

Thank you.

Turns out this is/was an Android problem disugised as Firefox problem. Google has a thread about here where Nexus 10 and 4 devices are all affected.

https://productforums.google.com/forum/#!msg/mobile/VFYnt7uN9d0/xKGUBKC-sFsJ