This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I have no sound using your browser only.

  • 3 răspunsuri
  • 9 au această problemă
  • 4 vizualizări
  • Ultimul răspuns de cor-el

70ss540
70ss540
more options

I got a virus recently (FBI virus). E-scan removed and installed newest version of their software. After that, I did a defrag on the computer. Seems since then, no sound from your browser only. I have Windows XP sp3 and have your 19.0 version with AOL browser. This is a desktop computer.

I got a virus recently (FBI virus). E-scan removed and installed newest version of their software. After that, I did a defrag on the computer. Seems since then, no sound from your browser only. I have Windows XP sp3 and have your 19.0 version with AOL browser. This is a desktop computer.

Toate răspunsurile (3)

Andrew
Andrew
  • Moderator
more options

Please see What to do if Firefox won't play any sounds

70ss540
70ss540 Deținătorul întrebării
more options

Already checked all that stuff. No go.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this with all media players (Flash, WMP, QuickTime etc) or did you only test it with some of them like media files that are played with a Flash player?

Windows XP has only one volume setting for all programs, so if the sound is working with other browsers then either the player has set its volume level to 0 or something else is wrong.

You can try to clear all the cookies including local storage via "History > Clear Recent History" with the time range set to everything (the latter is required to clear local storage).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.