This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Ever since the last Firefox update (12 April 2013), Yoono 7.7.17 displays totally black; reinstalling Yoono doesn't help.

more options

At lunchtime yesterday when I went online, I got the message "checking add-on compatibility with this version of Firefox;" subsequently, the Yoono sidebar displayed as a solid black box. Disabling and re-enabling Yoono didn't help, nor did removing and reinstalling Yoono, nor did restarting the computer. I've come to rely on Yoono to advise me of YouTube & Facebook updates without me having to directly visit my YouTube or Facebook home page and scrolling through all the updates myself - and I really miss not having the Yoono sidebar around!

At lunchtime yesterday when I went online, I got the message "checking add-on compatibility with this version of Firefox;" subsequently, the Yoono sidebar displayed as a solid black box. Disabling and re-enabling Yoono didn't help, nor did removing and reinstalling Yoono, nor did restarting the computer. I've come to rely on Yoono to advise me of YouTube & Facebook updates without me having to directly visit my YouTube or Facebook home page and scrolling through all the updates myself - and I really miss not having the Yoono sidebar around!

Toate răspunsurile (2)

more options

please directly contact the extension developers - they can likely give you more detailed guidance and are the only ones who can fix bugs or make necessary adjustments in the addon for new firefox versions. thank you...

more options

Just did that, once I figured out how to contact Yoono support; thanks anyway!