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How do you get your site removed from the reported attack sites list?

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CCGSHelpdesk
CCGSHelpdesk
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Hi,

Our site https://mail.ccgs.nsw.edu.au/owa appears to be on the 'reported attack sites' or reported web forgeries' lists and is getting blocked in Firefox. This is a mater of urgency as we use Firefox as our web browser in this organization and there is a site wide outage, none of our staff can use their webmail. How do we get removed from this list?

When we have the site in the "Allowed Sites" list it still does not load. When we un-tick "Block reported attack sites" and "Block reported web forgeries" the site works. Though we do not want to untick these for our users for security purposes.

Regards

Hi, Our site https://mail.ccgs.nsw.edu.au/owa appears to be on the 'reported attack sites' or reported web forgeries' lists and is getting blocked in Firefox. This is a mater of urgency as we use Firefox as our web browser in this organization and there is a site wide outage, none of our staff can use their webmail. How do we get removed from this list? When we have the site in the "Allowed Sites" list it still does not load. When we un-tick "Block reported attack sites" and "Block reported web forgeries" the site works. Though we do not want to untick these for our users for security purposes. Regards

Modificat în de CCGSHelpdesk

Toate răspunsurile (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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I am not seeing this problem currently with that URL. Firefox refreshes the site list from Google quite frequently. You can check for new files in the following folder and if they are not getting refreshed, I suppose you could try deleting them.

C:\Users\username\AppData\Local\Mozilla\Firefox\Profiles\profilename\safebrowsing

Note that this is under the Local branch (location of cache) and not the Roaming branch (location of preferences, extensions, etc.)

James
James
  • Top 25 Contributor
  • Moderator
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Google has not visited site in past 90 days. http://www.google.com/safebrowsing/diagnostic?site=https://mail.ccgs.nsw.edu.au/

Still you can always try reporting the error. http://www.google.com/safebrowsing/report_error/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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No problems here either.

Are those people using the most recent Firefox version because some older version had problems with expiring safe-browser entries?

A possibility is to set the urlclassifier.max-complete-age pref to 0 on the about:config page to let entries in the phishing protection database expire more easily.

  • Bug 820283 - Sites stay marked as a malware or phishing even after removal from the SafeBrowsing DB