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Flash Videos are being Cut!!(youtube,niconico,others)

  • 3 răspunsuri
  • 2 au această problemă
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When i open a video in youtube or any other page to watch videos, my video seems to be cut like a 1/4th of what it should be and also when i right click on the video, the options menu are displayed at another area(like 50 pixels right and down of where i click) this also happens with games and it doesn't happen with chrome or IE. I've got 4gb RAM, Windows 8, 1.7 dual core,resolution 1920x1080 and the latest version of mozilla(it also happens with older) This is a new pc so i have no idea what to do... thank you

When i open a video in youtube or any other page to watch videos, my video seems to be cut like a 1/4th of what it should be and also when i right click on the video, the options menu are displayed at another area(like 50 pixels right and down of where i click) this also happens with games and it doesn't happen with chrome or IE. I've got 4gb RAM, Windows 8, 1.7 dual core,resolution 1920x1080 and the latest version of mozilla(it also happens with older) This is a new pc so i have no idea what to do... thank you

Toate răspunsurile (3)

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You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
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Sadly this don't seem to fix the issue and i tried reinstalling the whole OS so i have nothing but firefox right now and the issue still happens

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Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel: