Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I have a file in users profiles start up cache called startupCache.4 .little is this a genuine firefox file ?

  • 2 răspunsuri
  • 1 are această problemă
  • 19 vizualizări
  • Ultimul răspuns de terry_gill

more options

I inadvertently downloaded a virus while trying to install a flv player. I uninstalled firefox and reinstalled it. I have a folder in my profiles called fajuybvp.default and in this is a file called startupCache.4.little which, when googled, is flagged as the virus that collects banking details. Can you please verify if this is a genuine firefox file please regards

Terry Gillbe

I inadvertently downloaded a virus while trying to install a flv player. I uninstalled firefox and reinstalled it. I have a folder in my profiles called fajuybvp.default and in this is a file called startupCache.4.little which, when googled, is flagged as the virus that collects banking details. Can you please verify if this is a genuine firefox file please regards Terry Gillbe

Soluție aleasă

hello, it is a legitimate file created by firefox when it is located in %localappdata%\Mozilla\Firefox\Profiles\XXXXXXXX.default\startupCache.

if you suspect you're having issues with malware, run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner and microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

Citește acest răspuns în context 👍 1

Toate răspunsurile (2)

more options

Soluție aleasă

hello, it is a legitimate file created by firefox when it is located in %localappdata%\Mozilla\Firefox\Profiles\XXXXXXXX.default\startupCache.

if you suspect you're having issues with malware, run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner and microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

more options

It is located there, but I will follow your link for malwarebytes and run a scan. Thank you very much for you fast reply.