We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

After following all help directions still getting synch error

  • 1 răspuns
  • 1 are această problemă
  • 16 vizualizări
  • Ultimul răspuns de david_winiecki

cortrece2
cortrece2
more options

Email, account & syncing not recognized. Any time I want to sync it encounters an error. I follow instructions on how to delete files, change password but when entering the right info it gives me the error again. I've been researching and fixing this issue for a couple of months now but not luck :( I'm thinking that I'm doing all this from a computer that is not the one I open up the account with. Although I do have the original key, still doesn't recognizes it. As a matter of fact I do not even have the option to Pair a Device in Tools>Options>Sync or enter the Key When asked to reset the password, I properly follow the instructions but the user id &/or password are not recognized. This is very frustrating and I've spent too much time. If I didn't have so many bookmarks that I use regularly, I would delete this account and start from scratch. Please help me. Thanks! Cortrece

Email, account & syncing not recognized. Any time I want to sync it encounters an error. I follow instructions on how to delete files, change password but when entering the right info it gives me the error again. I've been researching and fixing this issue for a couple of months now but not luck :( I'm thinking that I'm doing all this from a computer that is not the one I open up the account with. Although I do have the original key, still doesn't recognizes it. As a matter of fact I do not even have the option to Pair a Device in Tools>Options>Sync or enter the Key When asked to reset the password, I properly follow the instructions but the user id &/or password are not recognized. This is very frustrating and I've spent too much time. If I didn't have so many bookmarks that I use regularly, I would delete this account and start from scratch. Please help me. Thanks! Cortrece

Toate răspunsurile (1)

david_winiecki
david_winiecki
more options

I haven't used Firefox's sync feature, so I won't claim this is the best solution, but if you are only worried about your Firefox bookmarks, maybe you could export them (https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer), reinstall Firefox, set up sync, and import your bookmarks?