Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox web pages not loading properly

  • 6 răspunsuri
  • 84 au această problemă
  • 10 vizualizări
  • Ultimul răspuns de ideato

tmancini73
tmancini73
more options

For the past few months I have been having problems with Firefox not loading some websites correctly. I have tried all the suggestions I have found when I Google the issue. I have created a new profile several times, I have constantly cleared my cache and cookies, I have uninstalled several times, and start in safe mode. All of these are just temporary fixes and the problem comes back in several hours to a day later. I can reload the web page buy holding down the sift button and then the pages load correctly. This is really starting to get frustrating and I'm seriously considering switching to IE9 or Opera, I only have the problem with Firefox. Can anyone help me?

For the past few months I have been having problems with Firefox not loading some websites correctly. I have tried all the suggestions I have found when I Google the issue. I have created a new profile several times, I have constantly cleared my cache and cookies, I have uninstalled several times, and start in safe mode. All of these are just temporary fixes and the problem comes back in several hours to a day later. I can reload the web page buy holding down the sift button and then the pages load correctly. This is really starting to get frustrating and I'm seriously considering switching to IE9 or Opera, I only have the problem with Firefox. Can anyone help me?

Toate răspunsurile (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

This problem of Firefox occasionally failing to style pages, and being able to fix it for a while when you reload the page bypassing cached files (e.g., Ctrl+Shift+r), has been reported in several threads.

One possible cause is a corrupted cache. If you exit Firefox and rename its cache folder, Firefox should re-create a fresh cache. I have to research the steps for this if you want to try it.

Another potential culprit is an external program that removes files from the cache in a way that Firefox does not detect, so Firefox fails to re-request those files until you reload bypassing cache. Samsung's Support Center software (typically on newer systems) has been identified as one program that causes this problem, but there may be others.

tmancini73
tmancini73 Deținătorul întrebării
more options

Thanks, I'm going to give the new cache fold fix a try and see if that works.

tmancini73
tmancini73 Deținătorul întrebării
more options

Changed the cache folder and it was good for a few days but started having the same problem today. Anyone else have any suggestions?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have a Samsung PC with the Samsung's Support Center software?

Which security software (firewall, anti-virus) do you have?

Are you using any cleanup software that might corrupt the cache?

Does a reload and bypass the cache still work?

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)
tmancini73
tmancini73 Deținătorul întrebării
more options

I have a Dell Studio XPS with Webroot SecureAnywhere (been using for 2 years now with no problem).

Not using any type of cleanup software.

A reload and bypass does still work.

I have not made any changes to my laptop (new software or hardware) in the last year.

ideato
ideato
more options

Hello tmancini73, just for a check, can you deactivate Webroot (check it in Task manager for sure) and see if the issue exist ?


thank you