This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Flash player sound cuts out after pause and restart

  • 1 răspuns
  • 5 au această problemă
  • 4 vizualizări
  • Ultimul răspuns de Nellus

bbob84
bbob84
more options

When I am playing any video in a flash player application and I pause and restart it, the sound will have cut out. If I only pause it for a short time, the sound will usually resume. The amount of time before it cuts out varies.

Sometimes I can pause it for around 20-30 seconds, resume it and the sound will still be there. Other times it seems like I will pause it for a short time and the sound will have cut out upon resuming the video.

This happens in both youtube, and other flash video applications.

When I am playing any video in a flash player application and I pause and restart it, the sound will have cut out. If I only pause it for a short time, the sound will usually resume. The amount of time before it cuts out varies. Sometimes I can pause it for around 20-30 seconds, resume it and the sound will still be there. Other times it seems like I will pause it for a short time and the sound will have cut out upon resuming the video. This happens in both youtube, and other flash video applications.

Toate răspunsurile (1)

Nellus
Nellus
more options

Hello bbob84 ,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.