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Firefox crashes

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rquatrani
rquatrani
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I just updated my mac to Maverick. Now when I try to print something while in firefox I get an error message that firefox crashed and a spinning ball that slows the print process. How can I fix it?

I just updated my mac to Maverick. Now when I try to print something while in firefox I get an error message that firefox crashed and a spinning ball that slows the print process. How can I fix it?

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guigs
guigs
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I am sorry to hear that the printer process is crashing firefox. Please try to reset the printer settings to see if this helps resolve the issue. Fix printing problems in Firefox If it continues the crash: 

Please do the following to give us crash IDs that will help us understand more about the crash.
  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.