This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

I keep getting "free downloads" for various video players, games; are these virus or legitimate?

  • 1 răspuns
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de philipp

more options

I keep getting "free downloads" for various video players, games; are these viruses or legitimate? They take up the whole screen and appear without warning. I keep having to delete them and sometimes they persist until I sign out and reboot.

I keep getting "free downloads" for various video players, games; are these viruses or legitimate? They take up the whole screen and appear without warning. I keep having to delete them and sometimes they persist until I sign out and reboot.

Toate răspunsurile (1)

more options

hello, those might be triggered by adware on your pc. please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner.
  4. update your plugins (some of them are out-dated & have security vulnerabilities that are actively exploited on the web).

Troubleshoot Firefox issues caused by malware