This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Firefox w/ Windows 8: Ask.com hijacking home page. Malwarebytes does not find anything.

  • 5 răspunsuri
  • 5 au această problemă
  • 11 vizualizări
  • Ultimul răspuns de cor-el

more options

I have Windows 8 with Firefox. I have no idea how it happened, but Ask.com has hijacked my home page. I do not have the Ask.com toolbar. There is no Ask program in my Programs and Features in the Control Panel. There are no Add-ons in Firefox Extensions or Plug-ins, and no New Tab. I've run Malwarebytes and it doesn't find anything. I'm totally lost. Thanks.

I have Windows 8 with Firefox. I have no idea how it happened, but Ask.com has hijacked my home page. I do not have the Ask.com toolbar. There is no Ask program in my Programs and Features in the Control Panel. There are no Add-ons in Firefox Extensions or Plug-ins, and no New Tab. I've run Malwarebytes and it doesn't find anything. I'm totally lost. Thanks.

Soluție aleasă

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

If you do not keep changes after a restart or otherwise have problems with preferences, see:

Citește acest răspuns în context 👍 2

Toate răspunsurile (5)

more options

Try using the Search Reset extension.
https://addons.mozilla.org/en-US/firefox/addon/searchreset/

more options

That did not do anything.

more options

You may also want to reconsider your installed extensions.

  • CouponXplorer 5.75.2.64122 (5zffxtbr@CouponXplorer_5z.com)
  • ShopAtHome.com Toolbar 7.1.1.2 (toolbar@shopathome.com)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
more options

In safe mode, I get a blank New Tab. So I've disabled the 2 toolbars, and running it in regular mode, now I get the blank New Tab. I tried to reset the home page to Bing.com by dragging it to the home page icon and selecting "set as default", but it's not working. Looks like I got rid of Ask.com, though! Can you help with that last part? And how would I uninstall those add-ons? Thanks.

more options

Soluție aleasă

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

If you do not keep changes after a restart or otherwise have problems with preferences, see: