This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Can't change youtube video quality. "annotations"

  • 12 răspunsuri
  • 41 au această problemă
  • 44 de vizualizări
  • Ultimul răspuns de cor-el

more options

I just started using a new keyboard today (don't think that really matters though) and now when I try to watch a youtube video I can't change the video quality. It does work in internet explorer; I can choose between video qualities in IE.

But in firefox, all youtube videos are the same quality. When I click on the middle circle thing to change quality, it says, "annotations" "on/off." But no video quality options.

I already cleared the cache and logged off my account. What else can I do? Thanks.

I just started using a new keyboard today (don't think that really matters though) and now when I try to watch a youtube video I can't change the video quality. It does work in internet explorer; I can choose between video qualities in IE. But in firefox, all youtube videos are the same quality. When I click on the middle circle thing to change quality, it says, "annotations" "on/off." But no video quality options. I already cleared the cache and logged off my account. What else can I do? Thanks.

Toate răspunsurile (12)

more options

Hello,

It just might be Firefox causing the problem. If you search "Can't change youtube video quality" up on Google, people seem to have problems with different browsers.

more options

Yeah, I already did several google searches and their solutions didn't help. (log out, clear cache)

more options

Have you tried logging out of your entire Google account?

Or, you could remove the cookies, this may help too.

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Yes, as I said, i already did that. (log out of google account)

I also already say that option to remove cookies but I can't find it.

Firefox>options>privacy...then I can't find "cookies.

more options

Where I've highlighted is where you clear cookies.

more options

That doesn't appear for me.

I just see, "you may want to clear all current history." Nothing about cookies. I was going to post a "print screen" image but...well I'll do it.

Edit: Never mind, when clicking on it it has an option to delete cookies so I deleted them.

Regardless, it didn't do anything. I still can't change video quality for youtube videos in firefox.

Modificat în de babosadaltonica

more options

Are you using the latest version of Firefox?

Modificat în de Avikesh

more options

1. Using latest version of firefox; I automatically update it.

I don't know what's wrong. It was working a few hours ago. The only thing different is a new keyboard I just plugged in an hour ago. Since then it hasn't worked in firefox.

Now nothing is showing in youtube. Stupid flash won't play. I think I may just switch to chrome; all these issues with firefox.

Modificat în de babosadaltonica

more options

I don't know how a keyboard would cause this problem.

How about giving this a try?

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)
more options

1. I manually updated firefox and now nothing will show in youtube. I'm just not going to screw around with it anymore. I'm going to switch to chrome now.

more options

Ok, if you have any more issues, feel free to ask again :)

more options

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Also make sure that you aren't blocking cookies.

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab