Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

She already has a thunderbird acct. but when trying and open thunderbird it wants her to create a new acct.

  • 1 răspuns
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de sfhowes

bowzerbird
bowzerbird
more options

[This question is in regards to a friend's problem <> she somehow [LOL] lost TB] She already has Thunderbird installed on her computer [Windows XP Home] and it was working fine yesterday. As I said, I don't know what she did to "lose" TB but today, when she tried to access her email, TB kept asking her to "create" a new account. Not only is TB installed on her computer, but there is an existing profile under Docs & settings [from the tree on the "C" drive].

So, I created a new account and then, from the "profile" under the Docs & settings [owner<>app. data<>TB<>Profiles etc. I selected the correct folder and Ta Ta!!!! There was all of her emails, folders addies etc..

What do you think she did to "lose" TB? What could she have deleted or corrupted to attain this "computer illiterate level"

Has anyone ever encountered this problem, created this problem, or found out HOW it happened in the first place.

Thanks in advance,

Ellen

[This question is in regards to a friend's problem <> she somehow [LOL] lost TB] She already has Thunderbird installed on her computer [Windows XP Home] and it was working fine yesterday. As I said, I don't know what she did to "lose" TB but today, when she tried to access her email, TB kept asking her to "create" a new account. Not only is TB installed on her computer, but there is an existing profile under Docs & settings [from the tree on the "C" drive]. So, I created a new account and then, from the "profile" under the Docs & settings [owner<>app. data<>TB<>Profiles etc. I selected the correct folder and Ta Ta!!!! There was all of her emails, folders addies etc.. What do you think she did to "lose" TB? What could she have deleted or corrupted to attain this "computer illiterate level" Has anyone ever encountered this problem, created this problem, or found out HOW it happened in the first place. Thanks in advance, Ellen

Modificat în de bowzerbird

Toate răspunsurile (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

The computer probably crashed while TB was open, so TB lost the location of the profile. I suppose this might happen if an overzealous AV program was fighting for 'control' of the mail folders. See item 2. of 'Lost Profile' for a way to possibly prevent this in the future:

http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared