This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

quick pop-up window in thunderbird pop-up window says I have 5 messages, but only one was in the in-box.

  • 6 răspunsuri
  • 1 are această problemă
  • 1 vizualizare
  • Ultimul răspuns de Kchang

more options

I am using Thunderbird for Mac. A pop-up alert says I have message from so-and-so plus 4 others. Only so-and-so's message was in the in-box. What happened to the other four? Has this anything to do with the "Junk" status because whenever I received unsolicited mail I mark them as junk? Or is there any other reason?

I am using Thunderbird for Mac. A pop-up alert says I have message from so-and-so plus 4 others. Only so-and-so's message was in the in-box. What happened to the other four? Has this anything to do with the "Junk" status because whenever I received unsolicited mail I mark them as junk? Or is there any other reason?

Toate răspunsurile (6)

more options

Have you checked your junk folder? It may well be messages which are getting classified as junk.

Do you run any filters?

more options

1. I have a Trash folder but not a junk folder. Is there one by default or do I have to create one? 2. Wish I knew how to run a filter. It's because I don't know how to run a filter that I mark unwanted emails as junk.

more options

Junk = SPAM If you mark say your deleted mail as junk it will not be long and all your mail will be considered junk. Junk folders come in a variety of names for IMAP accounts (Bulk mail, SPAM Junk etc). For POP and Local folders they are Junk.

Filters are described here http://kb.mozillazine.org/Filters_%28Thunderbird%29

more options

In general, creating filters isn't necessarily a good way to fight spam. Check this article for more information on setting up your junk mail controls.

http://kb.mozillazine.org/Junk_Mail_Controls

more options

Thank you for the link. For a computer ignoramus like me it may take some reading but ... got to start somewhere.

more options

Thank you too for the link, and again I will try and make some sense of what I am reading.