File > New > Existing mail account or 3bar menu icon > New Messages > Exisitng mail account

Type in:

• your name
• your full email address
• the password you use to access your webmail account for that email address.
• select to remember the password.
• click on 'Continue'

see first image.

mozilla will start to attempt to look up configuration, do not wait

• click on 'Manual config' button

see second image

• make sure you select the correct type - Pop or IMAP
• type/select settings
• click on Re-test'
• click on 'Done' when happy

see third image.

Hi, thanks for this, I have tried this a number of times and it will still not locate the account details. I have checked and double checked the settings but still not working. Any further suggestions would be much appreciated.

Thanks, Andy

Have you enabled pop or imap forwarding in the webmail account? Did you choose pop or imap? What are the server settings you are trying to use?

Incoming server name: ? port:  ? connection security: SSL/TLS or STARTTLS ? authentication method: normal password

Outgoing SMTP server name: ? port:  ? connection security: SSL/TLS or STARTTLS ? authentication method: normal password

All sorted now, thanks very much for your help.

Sometimes I try to exactly duplicate the configuration for an e-mail account when setting up Thunderbird on a different machine. For instance, I try to configure my new laptop by copying every account parameter and detail that is visible to me under "account settings" on my desktop machine, where the account works fine. But Thunderbird is still not able to locate the server for the new e-mail account and communicate with it.

Sometimes it seems that Mozilla disapproves of the security arrangements on the new account and refuses to do business with the server even though the parameters are all correct. This is difficult because one such case involves my employer's e-mail server, and I don't really have the ability to dictate what the authentication protocols should be on this server. Older Thunderbird versions offered an option for the user to say "I understand the risks, connect me anyway" but it seems the more recent versions do not have this option.