Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox has stopped supplying passwords when logging in to web sites

  • 6 ответов
  • 1 имеет эту проблему
  • 11 просмотров
  • Последний ответ от Peter_Harris

more options

I use a master password and tick the remember me box for most web sites. Recently Firefox has not been inserting the password during log in. I am asked for the master password but get no response after inputting it. I have checked the password list and all my passwords are there.

I use a master password and tick the remember me box for most web sites. Recently Firefox has not been inserting the password during log in. I am asked for the master password but get no response after inputting it. I have checked the password list and all my passwords are there.

Выбранное решение

Try the version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Did you try a fresh start in the new profile without copying any files (in particular logins.json and key3.db) to the new profile?

Note that Firefox won't auto-fill names and passwords in Private Browsing mode or if the website is using autocomplete=off in the input form or field.

Прочитайте этот ответ в контексте 👍 0

Все ответы (6)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

If the new profile works then you can try to copy the logins.json and key3.db files to this profile and check again if it works. If not then there might be a problem with the logins.json file. Make sure that there aren't any entries with an empty name present in the Password Manager.

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
more options

None of the suggestions helped. I have now completely removed Firefox and reinstalled it and the problem is still there.

more options

Выбранное решение

Try the version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Did you try a fresh start in the new profile without copying any files (in particular logins.json and key3.db) to the new profile?

Note that Firefox won't auto-fill names and passwords in Private Browsing mode or if the website is using autocomplete=off in the input form or field.

Изменено cor-el

more options

Peter_Harris said

I use a master password and tick the remember me box for most web sites. Recently Firefox has not been inserting the password during log in. I am asked for the master password but get no response after inputting it. I have checked the password list and all my passwords are there.

Thanks for help. Problem solved.

more options

Thanks for help. Problem solved.