Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

After choosing run the install program never starts

  • 1 ответ
  • 1 имеет эту проблему
  • 12 просмотров
  • Последний ответ от cor-el

BobDawson
BobDawson
more options

Initially Firefox worked fine on my computer. Then a couple of weeks ago Firefox started locking up my computer and I had to reboot every time I started Firefox. I uninstalled Firefox and downloaded current version. I run the installation program and it gets to the point where it gives me a choice to run as Administrator or Current User. I choose Current User as I am the Administrator with Administrator rights. When I click OK the window goes away and nothing else happens. I have read several answers to this problem and followed the download links but none have produced an install download that actually installs Firefox. I am running Windows Vista Home Premium and Avast AntiVirus. Google Chrome is working fine on this machine.

Initially Firefox worked fine on my computer. Then a couple of weeks ago Firefox started locking up my computer and I had to reboot every time I started Firefox. I uninstalled Firefox and downloaded current version. I run the installation program and it gets to the point where it gives me a choice to run as Administrator or Current User. I choose Current User as I am the Administrator with Administrator rights. When I click OK the window goes away and nothing else happens. I have read several answers to this problem and followed the download links but none have produced an install download that actually installs Firefox. I am running Windows Vista Home Premium and Avast AntiVirus. Google Chrome is working fine on this machine.

Все ответы (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try this instead:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See: