We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

My AOL account isn't working on Firefox.

  • 3 ответа
  • 6 имеют эту проблему
  • 9 просмотров
  • Последний ответ от Gert Van Waelvelde

LeeCharlesKelleyFirefox
LeeCharlesKelleyFirefox
more options

I get a "Blerk Error 1" notice from AOL when trying to log in to my email account. I've made AOL aware of the problem but they haven't fixed it. This only happens on Firefox, not Chrome or Safari.

I can access the main page on AOL, but when I click on to sign in, I get an "Internal Server Error" notice.

Can you help?

I get a "Blerk Error 1" notice from AOL when trying to log in to my email account. I've made AOL aware of the problem but they haven't fixed it. This only happens on Firefox, not Chrome or Safari. I can access the main page on AOL, but when I click on to sign in, I get an "Internal Server Error" notice. Can you help?

Выбранное решение

Hello,

Footprints probably just means cache and cookies. So, if you clear your cache and cookies, you will have removed your footprints.

To clear cache and cookies do the following: Note: This will temporarily log you out of all sites you're logged in to.

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

If you have already tried this, I have no clue what the problem is.

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

Gert Van Waelvelde
Gert Van Waelvelde
more options

Hello,

There is a whole series of things you can try to solve this problem on the AOL Help site. Have you tried those?

LeeCharlesKelleyFirefox
LeeCharlesKelleyFirefox Задавший вопрос
more options

Thanks for getting back to me.

I tried most of them. I didn't add the asterisk becauseI tried "correcting" the bookmark and now I don't have a bookmark at all. And I don't know how to clear the "footprints."

Again, I can access AOL's main site. I just can't log in to my email account. Meanwhile, there's no problem on Chrome or Safari.

Gert Van Waelvelde
Gert Van Waelvelde
more options

Выбранное решение

Hello,

Footprints probably just means cache and cookies. So, if you clear your cache and cookies, you will have removed your footprints.

To clear cache and cookies do the following: Note: This will temporarily log you out of all sites you're logged in to.

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

If you have already tried this, I have no clue what the problem is.