We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

FireFox has a virus, I've tried many things, nothing seems to work?

  • 1 ответ
  • 1 имеет эту проблему
  • 7 просмотров
  • Последний ответ от FredMcD

more options

Laptop; Windows 7

A while ago, Ads by Capricornus began to show up in many of the sites I go on. I disabled and removed all the add-ons and extensions I didn't download or recognize. Didn't work. I refreshed FireFox about 3 times. Didn't work. I uninstalled FireFox, cleaned up my program files by control panel and through file explorer, reinstalled FireFox. No dice, it was still infected. Even when I don't have the browser open, my laptop will glitch when I'm using Word or Paint or some other program. I restarted my laptop on safety mode and did similar things from the last try. I saw that my firewall or security whatever it was couldn't be set back to its defaults. Not sure why.

Also, many sites I used to use before, I'm not able to access as much because of some security warning that literally just states exactly this: 'ILLEGAL_&_DANGEROUS_CONTENT_BLOCKED'. That's the whole page. Not sure what's going on there either.

I guess that's all I have to offer in info of what I've done to try and fix it.

Any suggestions?

Laptop; Windows 7 A while ago, Ads by Capricornus began to show up in many of the sites I go on. I disabled and removed all the add-ons and extensions I didn't download or recognize. Didn't work. I refreshed FireFox about 3 times. Didn't work. I uninstalled FireFox, cleaned up my program files by control panel and through file explorer, reinstalled FireFox. No dice, it was still infected. Even when I don't have the browser open, my laptop will glitch when I'm using Word or Paint or some other program. I restarted my laptop on safety mode and did similar things from the last try. I saw that my firewall or security whatever it was couldn't be set back to its defaults. Not sure why. Also, many sites I used to use before, I'm not able to access as much because of some security warning that literally just states exactly this: 'ILLEGAL_&_DANGEROUS_CONTENT_BLOCKED'. That's the whole page. Not sure what's going on there either. I guess that's all I have to offer in info of what I've done to try and fix it. Any suggestions?

Все ответы (1)

more options

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.