Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox on OSX won't shut down after update

  • 8 ответов
  • 3 имеют эту проблему
  • 1 просмотр
  • Последний ответ от John99

more options

Whenever Firefox updates on my Mac, Firefox won't shut down, and (as a result) I can't shut down my Mac. A 'Force Quit" doesn't do anything. My only option is to hold the power button down on my Mac for 10 seconds to 'force' a hard shutdown.

After reboot, Firefox works normally (closing Firefox works correctly).

Whenever Firefox updates on my Mac, Firefox won't shut down, and (as a result) I can't shut down my Mac. A 'Force Quit" doesn't do anything. My only option is to hold the power button down on my Mac for 10 seconds to 'force' a hard shutdown. After reboot, Firefox works normally (closing Firefox works correctly).

Все ответы (8)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Thanks for forwarding this - I did see it. However, it won't help.

When I update FIrefox, it's usually because Firefox is running and I am prompted to do an update. After the update, Firefox (which was already up) 'hangs' (it didn't shut down completely). I can't restart it without rebooting the machine. Once I reboot, it works fine - so starting it in Safe Mode isn't an option unless I reboot the machine, at which time everything is fine.

more options

Let's try a full reinstall, Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox program folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

more options

OK - I have downloaded and installed the latest full version of Firefox. Now all I can do is wait until the next update to see if this works.

I'll keep you posted. Thanks.

more options

Good luck.

more options

Your shutdown issue might be related to this bug:

Bug 1258515 - After Firefox update, Macbook won't shutdown

Please see Bugzilla Etiquette before commenting in bug reports.

more options

You may be right - thanks for the post.

It turns out that I can recreate the problem.

I normally run Firefox in Private Browsing mode, but needed to switch to a normal window for one website. Since I couldn't figure out how to start up a non-private window, I reset the preferences (which forced a Firefox restart), and i ended up with 2 instances of Firefox on my dock - my 'normal' one and a 2nd temporary one.

After I was done, Firefox would not shut down. After holding the power button on my MBP to force a shutdown, the restart came up with only one Firefox icon on the dock (as expected), and I was able to proceed.

more options

Thanks, That's interesting Rick. I have copied the info directly into the Bug comments.