Mozilla doesn't provide telephone support. This is the only place for support at the moment. I'm sorry you've had a bad experience. By the way, please do not post personal information in the forum. It will only attract spammers. I've went ahead and removed your phone number for your privacy and security. What password do you not remember? The Firefox Sync password? If you have lost your Sync password, visit this [https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-firefox-account-password-ae-how-do-i-reset-it link] to learn how to reset it.