Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I have ver 48.0.2 installed. do I remove hot fix? is it needed? crashed yesterday

  • 3 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от gary

more options

firefox has been updating fine until hotfix was installed. i do not have the files on my computer Qipcap.dll/Qipcap64.dll. do I remove hot fix add-on? Or is it going to be needed in the future. also, websense endpoint is not installed on my pc.

firefox has been updating fine until hotfix was installed. i do not have the files on my computer Qipcap.dll/Qipcap64.dll. do I remove hot fix add-on? Or is it going to be needed in the future. also, websense endpoint is not installed on my pc.

Изменено gary

Все ответы (3)

more options

Firefox 48 crashes at startup if websense is installed. Right now, they aren't sure how to fix it. The hotfix was deployed to people using Firefox 47 and lower (down to 40) to detect if websense is installed, and if so, not update Firefox yet.

I wouldn't remove it.

more options

Have you got some crash IDs please.


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Thanks, no crash reports are listed. Firefox just locked up my notebook. Maybe a coincidence? It started fine. Then locked up (perhaps it was installing that hot fix?) Might be on my side and not an issue with Firefox. So, I suppose I need to keep that hotfix even though Websense is not installed & no Qipcap.dll or Qipcap.64 are anywhere to be found on my hard drive. I have Version 48.0.2 installed at this time.