Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Emails have disappeared from Inbox, but still show in search results

  • 3 ответа
  • 4 имеют эту проблему
  • 1 просмотр
  • Последний ответ от Matt

more options

All my emails from last year, and some from the year before, have disappeared from my Inbox. I can still see them in search results, but they don't show in any folder, so I can't actually open them or use them. I'm still receiving new emails. Is there a way to retrieve the emails?

All my emails from last year, and some from the year before, have disappeared from my Inbox. I can still see them in search results, but they don't show in any folder, so I can't actually open them or use them. I'm still receiving new emails. Is there a way to retrieve the emails?

Все ответы (3)

more options

On the toolbar > Help > Troubleshooting Information

Click the show profile button in Troubleshooting Information Close Thunderbird In the file window that opened, delete the file global- messages-db.sqlite Restart Thunderbird.

The search will be rubbish until the file fully regenerates, which could take a whole day if you have 10 or 20Gb of mail. You can monitor the status of that using the Activity Manager.

more options

Thanks for your response. That's refreshed my search, but it hasn't affected my Inbox. So my messages from last year are still not showing there. And now I can't see them in search results either! So I'm worried they have disappeared entirely. I don't understand how all emails from mid-2015 onwards until up to a few days ago can have disappeared.

more options

My guess is your anti virus notified you it found a virus or malware and it deleted all your mail in a ham fisted attempt to remove it.