Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox crashes

  • 2 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от askandanswer

more options

After a recent update, Firefox tabs crash on certain pages. The page loads normally, then immediately crashes. One example of a page that crashes: https://www.vi.nl/nieuws/low-zwakke-europese-prestaties-van-duitse-clubs-zijn-alarmerend

I'm on Firefox 55 on Arch Linux.

Things I've tried:

- Using Firefox in safe mode: crashes do not happen. - Normal mode, but with hardware acceleration disabled: crashes do happen. - Normal mode, default theme: crashes do happen. - Normal mode, all extensions disabled: crashes do happen.

What other difference is there between safe mode and normal mode?

After a recent update, Firefox tabs crash on certain pages. The page loads normally, then immediately crashes. One example of a page that crashes: https://www.vi.nl/nieuws/low-zwakke-europese-prestaties-van-duitse-clubs-zijn-alarmerend I'm on Firefox 55 on Arch Linux. Things I've tried: - Using Firefox in safe mode: crashes do not happen. - Normal mode, but with hardware acceleration disabled: crashes do happen. - Normal mode, default theme: crashes do happen. - Normal mode, all extensions disabled: crashes do happen. What other difference is there between safe mode and normal mode?

Все ответы (2)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Thank you for your reply. Here are the requested id's:

bp-c3c0079f-e484-494f-b24a-fb3490171004 10/4/17 11:28 PM bp-6418953d-f9b7-49da-a3bf-b3fb40171004 10/4/17 10:27 PM bp-da72801c-e49b-4875-9fb9-f04761171004 10/4/17 10:14 PM bp-77ccba4f-7c1a-48cb-b56c-4c4641171004 10/4/17 10:06 PM bp-e66a8c8a-a189-44b1-8819-e9fc71171004 10/4/17 1:40 PM bp-9da6785c-46d8-4e9b-9d72-e441f0171004 10/4/17 12:08 PM