We don't support old versions of Firefox. The latest version of Firefox is Firefox 56.0.2, you should be running that. If you still see an issue in the latest version of Firefox please let us know

Thank you for the reply.

Is there any other option to to fix this issue.We cannot expect every one accessing the page to have the latest version of firefox .

They should be running the latest version. You can run a script that detects versions and if they are not on the latest version prompt them to update.

I'd also test it in fresh profiles on old versions, it's possible you are just using a profile that is showing the error (this would be the case if you used the same profile with a new Firefox version, then an older one).

A quick look through the HTML validator shows some errors, I imagine that may be why it's not showing

https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.pge.com%2Fen_US%2Fresidential%2Fcustomer-service%2Fhome-services%2Fstreet-light-outages%2Freport-multiple-light-outages%2Freport-multiple-light-outages.page

There is an Extended Support Release of Firefox 52, and we do try to answer questions about that version -- even if Mozilla is not implementing any bug fixes other than security patches to ESR. See: https://www.mozilla.org/firefox/organizations/faq/

In order for the CAPTCHA frame to be inserted and the "I am not a robot" box to be displayed, this script needs to run successfully:

<script src="https://www.google.com/recaptcha/api.js?onload=renderGoogleCapcha&render=explicit" async defer></script>

That script is used on a lot of websites, so I would be surprised if Google has made it incompatible with Firefox 52. It seems more likely that there is an issue in the test browser related to that script.

In addition to checking for error messages in Firefox's Browser Console, you could try (as suggested by Tyler):

New Profile Test

This takes about 3 minutes, plus the time to test your sites.

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the Create a New Profile button, then click Next. Assign a name like Nov2017, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but please ignore them.)

Firefox should exit and then start up using the new profile, which will just look brand new. If it asks about activating extensions, please skip that for now.

Do your problem sites work any better in the new profile?

When you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.

Thanks for you inputs,

I tried creating a new profile and restarting it.I still see the same issue.

Did you update to the ESR Version 52.4.1 ? https://www.mozilla.org/en-US/firefox/organizations/all/ as was suggested ?

Did you repair the code errors as was suggested ? https://validator.w3.org/nu/?doc=https%3A%2F%2Fwww.pge.com%2Fen_US%2Fresidential%2Fcustomer-service%2Fhome-services%2Fstreet-light-outages%2Freport-multiple-light-outages%2Freport-multiple-light-outages.page  ???

NOTE : CSS ERORS on the page https://jigsaw.w3.org/css-validator/validator?uri=https%3A%2F%2Fwww.pge.com%2Fen_US%2Fresidential%2Fcustomer-service%2Fhome-services%2Fstreet-light-outages%2Freport-multiple-light-outages%2Freport-multiple-light-outages.page&profile=css3&usermedium=all&warning=1&vextwarning=&lang=en

These code errors are detected by a code checker on the W3C.org site (World Wide Web Consortium) that is in charge of web standards and practices and future development for all browsers and web pages. Firefox adheres to it's directions.  ???? NOTE : Good Code = Good Google Rankings.

Did you place the java script into the page as was suggested ?? If you have not done any of these things it maybe impossible to help you.

Note : Firefox 56.0.2 is current release https://www.mozilla.org/firefox/all/ Full Version Installer Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

• https://developer.mozilla.org/en/Tools/Web_Console

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

• https://developer.mozilla.org/en/Tools/Network_Monitor

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" to reload the page and bypass the cache to generate a fresh log.