We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox Quantum / 57 won't play videos unless in safe mode

  • 1 ответ
  • 2 имеют эту проблему
  • 1 просмотр
  • Последний ответ от philipp

more options

Videos in Twitter, Youtube and Facebook (and I'm guessing any video in any website) will not play on Firefox 57 (they worked fine in Firefox 56). They go in buffering mode, the browser freezes for 2-3 seconds, and show a "couldn't play media" error.

I tried disabling all add-ons, and disabling hardware acceleration, I even went on and "refresh"ed Firefox to get a fresh profile with no themes or add-ons at all; they still do the same thing. Oddly, they work fine when I restart Firefox 57 in safe mode. Does safe mode disable something other than add-ons? What might it be? Does anyone else have this problem?

Edit: The problem is solved. It was hardware acceleration. I simply had no idea I had to *restart* to apply it (because there is no such indication next to the checkbox), and that safe mode disables it (because the hardware acceleration checkbox is actually *checked* in Safe Mode).

Videos in Twitter, Youtube and Facebook (and I'm guessing any video in any website) will not play on Firefox 57 (they worked fine in Firefox 56). They go in buffering mode, the browser freezes for 2-3 seconds, and show a "couldn't play media" error. I tried disabling all add-ons, and disabling hardware acceleration, I even went on and "refresh"ed Firefox to get a fresh profile with no themes or add-ons at all; they still do the same thing. Oddly, they work fine when I restart Firefox 57 in safe mode. Does safe mode disable something other than add-ons? What might it be? Does anyone else have this problem? Edit: The problem is solved. It was hardware acceleration. I simply had no idea I had to *restart* to apply it (because there is no such indication next to the checkbox), and that safe mode disables it (because the hardware acceleration checkbox is actually *checked* in Safe Mode).

Изменено Esoppe

Все ответы (1)

more options

thanks for reporting back how you could solve this issue!