Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Firefox crashes on startup, even in safe mode

  • 3 ответа
  • 2 имеют эту проблему
  • 4 просмотра
  • Последний ответ от philip_s

philip_s
philip_s
more options

Hi Firefox support, I am having trouble with Firefox,on my Windows 8.1 64 bit; was using version 53.0.3 and occasionally crashing, then would not even start in safe mode. Upgrading to a later version 54.0.1and an then earlier version 50.0.1 did not help- crashing just the same on startup. I have kept antiviral software and scans up to date. Also tried Windows Repair System Files with sfc.exe. Here is the crash report ID: bp-750d516e-1705-44fd-be90-1a4961171117 Thank you for your help, In appreciation, Philip

Hi Firefox support, I am having trouble with Firefox,on my Windows 8.1 64 bit; was using version 53.0.3 and occasionally crashing, then would not even start in safe mode. Upgrading to a later version 54.0.1and an then earlier version 50.0.1 did not help- crashing just the same on startup. I have kept antiviral software and scans up to date. Also tried Windows Repair System Files with sfc.exe. Here is the crash report ID: bp-750d516e-1705-44fd-be90-1a4961171117 Thank you for your help, In appreciation, Philip

Выбранное решение

EXCEPTION_ACCESS_VIOLATION_READ is crash reason showing Video Card Drivers as reason.

No idea, Send info to Mozilla is turned off. No video card data on your drivers.

If do not know your Video Card make/model go to 3 Bar Menu Top Right and Click then to Help then Trouble Shoot Information It will be on this page in several places but for sure at the heading Graphics then look for GPU 1 Description. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ALSO TRY NO HARDWARE ACCELERATION


Please let us know if this solved your issue or if need further assistance.

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

philipp
philipp
  • Moderator
more options

hi, please see if firefox 58 beta is working for you - it may contain a fix for this crash: https://www.mozilla.org/firefox/channel/desktop/

Shadow110
Shadow110
more options

Выбранное решение

EXCEPTION_ACCESS_VIOLATION_READ is crash reason showing Video Card Drivers as reason.

No idea, Send info to Mozilla is turned off. No video card data on your drivers.

If do not know your Video Card make/model go to 3 Bar Menu Top Right and Click then to Help then Trouble Shoot Information It will be on this page in several places but for sure at the heading Graphics then look for GPU 1 Description. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration ALSO TRY NO HARDWARE ACCELERATION


Please let us know if this solved your issue or if need further assistance.

philip_s
philip_s Задавший вопрос
more options

Thanks for the prompt replies. I subsequently noted a yellow exclamation next to the NVIDIA GEFORCE 750 graphics device driver. I downloaded the latest version from NVIDIA, uninstalled the old one and installed the new one. On computer restart, the problem was resolved. Thank you very much, Philip.