Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox won't recognize my Windows 7 Home Premiun 64bit as a 64bit OS

  • 5 ответов
  • 2 имеют эту проблему
  • 16 просмотров
  • Последний ответ от lmlindaman

more options

I'm trying to install Firefox Quantum in my Windows 7 Home Premium 64bit OS (Service Pack 1) PC. The browser say Firefox ESR 52.5.5 (32-bit). I've tried to go to a manual install of Quantum, but it says that I have to have a 64 bit OS, which my computer says that it has.

I'm trying to install Firefox Quantum in my Windows 7 Home Premium 64bit OS (Service Pack 1) PC. The browser say Firefox ESR 52.5.5 (32-bit). I've tried to go to a manual install of Quantum, but it says that I have to have a 64 bit OS, which my computer says that it has.

Выбранное решение

By manual install are you using the full Firefox 57 setup for 64-bit Windows from www.mozilla.org/firefox/all ? or the stub installer from www.mozilla.org ?

Your user agent shows it as Firefox on Vista (NT 6.0) : Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Though it could be you are running Firefox in Vista compatibility as mentioned above.

Прочитайте этот ответ в контексте 👍 1

Все ответы (5)

more options

Your UA says it's Vista, not 7.

If it's 7, you should able to install it if you have 2GB RAM or more.

more options

No, it is Windows 7 Home Premium 64bit. I just ran the Windows Update to be sure there wasn't anything missing and it loaded Win7 updates. If I had "moved" my software and files from my old machine (windows vista) several years ago, would Firefox still think it on a Vista machine? If so, how to get rid of the old version?

more options

First, could you check why your Firefox tells websites you run Vista? The most common reason would be using a compatibility downgrade. You can check that as follows:

Find the icon you use the start Firefox, and either:

  • Right-click a desktop shortcut, then click Properties
  • Right-click a Firefox icon pinned to the Taskbar then right-click Mozilla Firefox, then click Properties

You should clear all the boxes on the Compatibility tab for best results (giant screenshot below). Then exit/restart Firefox to check the results. For example, on my test page, it should say Windows NT 6.1 instead of Windows NT 6.0 in the "user agent":

https://www.jeffersonscher.com/res/jstest.php

more options

Выбранное решение

By manual install are you using the full Firefox 57 setup for 64-bit Windows from www.mozilla.org/firefox/all ? or the stub installer from www.mozilla.org ?

Your user agent shows it as Firefox on Vista (NT 6.0) : Mozilla/5.0 (Windows NT 6.0; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Though it could be you are running Firefox in Vista compatibility as mentioned above.

Изменено James

more options

Thanks to everyone for all the help. For some reason it was running in "compatibility" mode. Eliminating that allowed it to update to Quantum.