re : Is there no way to actually contact Thunderbird???? It is a free program with a free help forum run by volunteers who may be anywhere in the world. re : ''I get notices of new messages coming in but I cannot open them.'' '''Q: '''What OS do you use? '''Q: '''What Thunderbird version ? '''Q: '''Are you talking about an imap or pop mail account? '''Q: '''How many mail accounts do you have in Thunderbird and does it effect all or some of them? '''Q: '''Can you select a folder eg: Inbox ? '''Q: '''Can you see list of emails in the Message List ? '''Q: '''Can you see the 'new' emails in list? '''Q: '''Is the 'Message Pane' enabled? '''Q: '''What Anti-virus product are you using? '''Q: '''Does everything work as normal if you start Thunderbird in Safe Mode? Help > Restart with addons disabled Please provide answers and then post info: In Thunderbird * Help > Troubleshooting Information * Do NOT select 'Include account name' * Click on 'Copy text to clipboard' button * In this forum question, right click in a 'Post a REply' text box and select 'Paste' * Edit/Remove all info on fonts and printers but nothing else.