Please explain the problem in detail. What happens? What is the exact error messages?

Please provide a public link (no password) that we can check out. No Personal Information Please !

I installed a new laptop Acer Aspire 3. with windows 10. On first sight, everything was ok. Surfing on internet was no problem, I could open all sites. But then I wanted to open the private part of my health-insurance site. I can only get access to this site via a secured site from our official government site DigiD in Holland.

I get access to this site, and I get access to the insurance site. But to get access to my private part of the insurance, I have to do this via DigiD. If I do this I only get the same site of the insurance site where I am asked to sign in via DigiD.

If I use the Edge browser, I have no problem, on my older laptop with Firefox, no problem either, I get directly my private site of the insurance.

I have deleted Firefox and installed it again, nothing works until now. I hope I am clear now Thanks for helping me Jo

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

• Cookies; Delete cookies to remove the information websites have stored on your computer {web link}

• Cache; How to clear the Firefox cache {web link}

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

What happens if you try to sign in?

• https://www.digid.nl/mijn-digid/

This issue can be caused by corrupted cookies or cookies that are blocked.

• check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
• https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Manage Data

"Clear the Cache":

• Options/Preferences -> Privacy & Security
  Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
• do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

I just received a new update from Mozilla and I have downmoaded manually the latest

adobe Flash. And now everything works ok. Thank you foor your help Jo