Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

On screen keyboard no longer pops on Surface with FF 77.0.1

  • 2 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от mike.mcquaid

mike.mcquaid
mike.mcquaid
more options

After upgrading to FF 77.0.1, the on screen keyboard (OSK) no longer pops up when touching input fields. Not on websites and not in the FF search box. This occurs on 2 Surface devices - a Pro5 and a Go - both at current Windows updates. Both have been using prior FF versions happily for some time. Manual start of the keyboard does allow keyboard entry (it's just a nuisance).

The about:config OSK settings show:

ui.osk.debug.keyboardDisplayReason is showing "AIOSKIDM: failed reading value of regkey."

True for ui.osk.detect_physical_keyboard and ui.osk.enabled False for ui.osk.require_win10 No value for ui.osk.on_screen_keyboard_path

Any ideas of what to try?

After upgrading to FF 77.0.1, the on screen keyboard (OSK) no longer pops up when touching input fields. Not on websites and not in the FF search box. This occurs on 2 Surface devices - a Pro5 and a Go - both at current Windows updates. Both have been using prior FF versions happily for some time. Manual start of the keyboard does allow keyboard entry (it's just a nuisance). The about:config OSK settings show: ui.osk.debug.keyboardDisplayReason is showing "AIOSKIDM: failed reading value of regkey." True for ui.osk.detect_physical_keyboard and ui.osk.enabled False for ui.osk.require_win10 No value for ui.osk.on_screen_keyboard_path Any ideas of what to try?

Все ответы (2)

McCoy
McCoy
more options

Hello,
Lately scammers have been posting   (mainly in threads where no reply has been posted yet),   claiming to be Mozilla experts and asking users to either call a so-called toll-free phone number or giving them a link to a site, where they are promised to get expert help.
These posts of course are scams.
Hopefully informing you about this will scare them off and you won't see such scam post.

mike.mcquaid
mike.mcquaid Задавший вопрос
more options

I resolved the problem by going to Windows Settings -> Typing -> Touch Keyboard

The 'Show the Touch Keyboard when not in tablet mode ..." was enabled as it should be.

But, toggling it off and then back on allowed Firefox to popup the osk as it did before. This problem started for me on a couple machines when upgrading to FF 77.0.1. Perhaps toggling the option changed how the value is stored in the registry? In any event, I'm happy FF is working well again.