Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Can't enable Two-Step Authentication

  • 7 ответов
  • 5 имеют эту проблему
  • 1 просмотр
  • Последний ответ от LaughingBubbba

Dereck
Dereck
more options

I cannot enable Two-Step Authentication. When I add it to my authentication app, and type in the 6-digit code, I get the error, "Invalid two-step authentication code". I have tried several different authentication apps, but none work. Anyone else having this issue?

I cannot enable Two-Step Authentication. When I add it to my authentication app, and type in the 6-digit code, I get the error, "Invalid two-step authentication code". I have tried several different authentication apps, but none work. Anyone else having this issue?
Приложенные скриншоты

Все ответы (7)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Dereck, please ignore the unofficial support solicitation that someone posted. We have no idea where that leads and don't want you to get scammed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause for 2FA not working is that the time on the device that generates the 6-digit code isn't correct as this code is only valid for about thirty seconds, so make sure that the device is connected to internet and uses a reliable time server (try a different one).

You can possibly try an extension in Firefox.

Dereck
Dereck Задавший вопрос
more options

Thank you cor-el. This lead me to the solution/fix. I ran the "Time correction for codes" within my Authentication app, and now I am golden. Appreciate the guidance.

Изменено Dereck

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome and glad that you fixed it.

LaughingBubbba
LaughingBubbba
more options

Hi, I'm having the same problem too. I use Google Authenticator for a number of accounts and the FF 2FA is the only one I'm having a problem with.

I did the time-sync as cor-el suggested but the response I get is "Time already correct". As 2FA is working for other apps I think I can safely assume it's not a time sync issue on my phone.

I tried to set up 2FA using FF browser on multiple devices and OS's (Win10, Ubuntu, OSX) to no avail.

Thoughts?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that Firefox 2FA works differently when it comes to timezones, but using a VPN also could be causing problems in case you do use one.

You can try as a test an extension in Firefox to see if this gives a TOTP code that works.

LaughingBubbba
LaughingBubbba
more options

Hi cor-el, I tried Authenticator (https://addons.mozilla.org/firefox/ad.../auth-helper/) but it wouldn't scan the QR code.

Auth Plus (https://addons.mozilla.org/firefox/addon/foxauth/) on the other did, and that got 2FA working for me.

That then got me very peeved as these extensions are not on the sanctioned list of Auth apps.

Then I tried MS Authenticator (it worked) and then Google Authenticator (again) with worked this time.

Something was clearly off yesterday as I haven't used a VPN in weeks.

Anyways, thanks for your time and sorry about the run around.

Cheers

Изменено LaughingBubbba