Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Random tab crashes - consistently with Google Calendar but others as well

  • 3 ответа
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от brisdaz

brisdaz
brisdaz
more options

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. # I've tried Firefox Safe Mode - still crashes. # I've tried a new profile with the same installation - still crashes # I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes. # I've tried a new user account in Windows 10 and new profile - no crashes. # I've tried ``sfc /scannow`` - integrity is good. It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details Does anyone have any idea before I start a new user account?

Изменено brisdaz

Все ответы (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The telemetry environment in the bug reports shows a rather old driver date for the "Intel(R) UHD Graphics 620" graphics card with an active GPU. The GPU for the more recent NVidia card shows inactive.

brisdaz
brisdaz Задавший вопрос
more options

Thanks. I don't know why Windows Update didn't update it to the latest driver automatically. I had to go to device manager and click update drivers for it to update.

However it made no difference. Anything else? The fact it doesn't crash when Firefox starts in a new user and new profile but same Windows 10 Operating System leads me to believe it's something to do with the environment/installation.

brisdaz
brisdaz Задавший вопрос
more options

Firefox 79.0 seems to have fixed it.