Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Linked devices sometimes missing from "Send to Device" on Firefox Android

  • 1 ответ
  • 1 имеет эту проблему
  • 7 просмотров
  • Последний ответ от Paul

more options

When I share a website on mobile, usually my other linked device will appear under "Send to device" in the Share menu, and I'm able to send the tab to that device with no issue. However, sometimes when I try to do this, my linked device will NOT show up; I will only see a circle with a plus sign that says "Add new device." This can happen even if the linked device is turned on and recently synced to FF (but it shouldn't matter, as I can usually send a tab to a device even if that device is not currently on). I have tried the following troubleshooting, but none of them work: pressing Sync Now in my FF Android account settings, refreshing Synced Tabs, closing the app and clearing the cache. Eventually, I'll try again and find that my linked device is once again visible under "Send to device," but I have no idea what makes it work or break.

Does anyone else experience this and/or know why it happens and how to fix it?

When I share a website on mobile, usually my other linked device will appear under "Send to device" in the Share menu, and I'm able to send the tab to that device with no issue. However, sometimes when I try to do this, my linked device will NOT show up; I will only see a circle with a plus sign that says "Add new device." This can happen even if the linked device is turned on and recently synced to FF (but it shouldn't matter, as I can usually send a tab to a device even if that device is not currently on). I have tried the following troubleshooting, but none of them work: pressing Sync Now in my FF Android account settings, refreshing Synced Tabs, closing the app and clearing the cache. Eventually, I'll try again and find that my linked device is once again visible under "Send to device," but I have no idea what makes it work or break. Does anyone else experience this and/or know why it happens and how to fix it?

Все ответы (1)

more options

Hi

To help us to look into this further it would be handy if you could provide (if you are able) some logs from your device. There is a guide as to how to do this at https://github.com/mozilla-mobile/fenix/wiki/Logging-Crash-Information#using-adb-logcat-to-get-crash-information