Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Thunderbird does not recognize e-mail provider's settings as valid.

  • 1 ответ
  • 1 имеет эту проблему
  • 1 просмотр
  • Последний ответ от sfhowes

more options

I am trying to configure Thunderbird 91. See attached graphic "Configuration in T-Bird 91 - Password Not Shown.jpg". Every entry on that page is correct. I have verified those entries with my e-mail provider. Yet, the "done button" is greyed - T-Bird for some reason does not like those entries.

The second graphic, Configuration in T-Bird 91 - Error Message.jpg" is the error message T-Bird gives me when I try to force it to accept my data.

The third graphic, "Sending Myself a Test Message - Error Message.jpg" is the error message I get when I try to send an e-mail to myself.

T-Bird is trying to tell me that my use name is my full e-mail address. That is wrong. My user name for this e-mail provider is simply my first name.

Suggestions, please.

I am trying to configure Thunderbird 91. See attached graphic "Configuration in T-Bird 91 - Password Not Shown.jpg". Every entry on that page is correct. I have verified those entries with my e-mail provider. Yet, the "done button" is greyed - T-Bird for some reason does not like those entries. The second graphic, Configuration in T-Bird 91 - Error Message.jpg" is the error message T-Bird gives me when I try to force it to accept my data. The third graphic, "Sending Myself a Test Message - Error Message.jpg" is the error message I get when I try to send an e-mail to myself. T-Bird is trying to tell me that my use name is my full e-mail address. That is wrong. My user name for this e-mail provider is simply my first name. Suggestions, please.
Приложенные скриншоты

Все ответы (1)

more options

The 'peer using unsupported version' error is due to the mail server not supporting the version of TLS required by TB 78. By changing a preference, the version on the server can be accepted by TB:

https://support.mozilla.org/en-US/questions/1295861

https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-receive-or-send-email-messages