Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Thunderbird goes down

  • 6 ответов
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от christ1

more options

When I start Thunderbird it goes down. It has done so since Friday. I tried to download Thunderbird again - but it still crashes

When I start Thunderbird it goes down. It has done so since Friday. I tried to download Thunderbird again - but it still crashes
Приложенные скриншоты

Выбранное решение

This is a known problem. Unfortunately there is no solution yet, and possibly won't be any time soon. So there aren't very many options. One thing you can try is to start Thunderbird in Troubleshooting Mode. This probably will not fix the problem, but it's worth a try. https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Do you have the Provider for Google Calendar add-on installed? If so, remove it. A Google Calendar can now be accessed natively via CalDAV, no add-on needed anymore. It's unlikely though that the old provider add-on is related to the crash.

Chances are that the crash isn't happening anymore in recent betas of Thunderbird. As a last resort, would you be willing to try a beta version? https://support.mozilla.org/en-US/kb/thunderbird-beta

Прочитайте этот ответ в контексте 👍 0

Все ответы (6)

more options
more options

bp-d056d6b7-f763-42a1-a718-d22a20221003

more options

Выбранное решение

This is a known problem. Unfortunately there is no solution yet, and possibly won't be any time soon. So there aren't very many options. One thing you can try is to start Thunderbird in Troubleshooting Mode. This probably will not fix the problem, but it's worth a try. https://support.mozilla.org/kb/troubleshoot-mode-thunderbird

Do you have the Provider for Google Calendar add-on installed? If so, remove it. A Google Calendar can now be accessed natively via CalDAV, no add-on needed anymore. It's unlikely though that the old provider add-on is related to the crash.

Chances are that the crash isn't happening anymore in recent betas of Thunderbird. As a last resort, would you be willing to try a beta version? https://support.mozilla.org/en-US/kb/thunderbird-beta

Изменено christ1

more options

Thank you for helping. Troubleshooting Mode did not help. I would like to remove the Provider for calender before I try the beta-version. Can you guide me on how to remove it?

more options

I tried the beta version and it is working -Thank you :)

more options
I would like to remove the Provider for calender before I try the beta-version. Can you guide me on how to remove it?

You should be able to remove it via the Add-ons Manager.