Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Strange Cache/Cookie Issues with OneDrive and Quickbooks

  • 1 ответ
  • 0 имеют эту проблему
  • 1 просмотр
  • Последний ответ от cor-el

sheila14
sheila14
more options

I have issues with these two sites only on Firefox, and never when using a private window in Firefox. I believe that they both started this past summer, I don't know exactly when.

  1. 1 Quickbooks Online

https://accounts.intuit.com/app/sign-in? Their site does not remember my previous logins when using Firefox. It asks for 2FA every single time. If I use a private window, it will remember me for a certain amount of time and not require 2FA. I have contacted QB support several times about this issue and they say that it's not on their end.

  1. 2 Microsoft Onedrive

https://onedrive.live.com Nothing shows in the main screen, no files, nothing. It works fine in other browsers and in a private window in Firefox. I haven't yet contacted MS support, as this seems to be similar to issue #1.

Yes, I've cleared cache and cookies. Yes I've turned off ad-blocking. Nothing I've tried resolves either of these issues,

I have issues with these two sites only on Firefox, and never when using a private window in Firefox. I believe that they both started this past summer, I don't know exactly when. #1 Quickbooks Online https://accounts.intuit.com/app/sign-in? Their site does not remember my previous logins when using Firefox. It asks for 2FA every single time. If I use a private window, it will remember me for a certain amount of time and not require 2FA. I have contacted QB support several times about this issue and they say that it's not on their end. #2 Microsoft Onedrive https://onedrive.live.com Nothing shows in the main screen, no files, nothing. It works fine in other browsers and in a private window in Firefox. I haven't yet contacted MS support, as this seems to be similar to issue #1. Yes, I've cleared cache and cookies. Yes I've turned off ad-blocking. Nothing I've tried resolves either of these issues,

Все ответы (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Detail like websites remembering you is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings