Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Can't sign in on new PC, can't change password

  • 1 ответ
  • 2 имеют эту проблему
  • 25 просмотров
  • Последний ответ от Dropa

Bab
Bab
more options

I keep trying to sign in on my new Win 10 laptop. I have been double-checking my email and password each time; I am 100% certain they are correct, as I receive an account authorization email each time I try; when it's obviously incorrect, it does not send this email.

When I enter the code I am given, I am told my password is incorrect. Okay, no problem, I still have my old device where I'm still signed in. I tried to change the password -- old password is incorrect?!

I have had the same password for much longer than what is likely recommended for security reasons. I *know* what it is and yet I'm still being told it's incorrect.

Please help me. I can't work on my projects without my browser set up properly on my new PC. It's absurd that I can't even change it on my old PC.

I keep trying to sign in on my new Win 10 laptop. I have been double-checking my email and password each time; I am 100% certain they are correct, as I receive an account authorization email each time I try; when it's obviously incorrect, it does not send this email. When I enter the code I am given, I am told my password is incorrect. Okay, no problem, I still have my old device where I'm still signed in. I tried to change the password -- old password is incorrect?! I have had the same password for much longer than what is likely recommended for security reasons. I *know* what it is and yet I'm still being told it's incorrect. Please help me. I can't work on my projects without my browser set up properly on my new PC. It's absurd that I can't even change it on my old PC.

Все ответы (1)

Dropa
Dropa
more options

At this point if you can't reset or change the password then it's the wrong password. You choices are email reset or QR code to reset the login and if these choices are not working there is nothing more that anyone here can do. Lost password access isn't something Firefox forum end user help can fix unfortunately.