Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Duplicate folders for same email address

  • 7 ответов
  • 3 имеют эту проблему
  • 9 просмотров
  • Последний ответ от Matt

more options

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net

How can I delete a second email account folder that duplicates data in 1st folder? Folder names are as follows: prentissr@ example.net prentissR@ example.net

Изменено James

Все ответы (7)

more options

Hi, is this problem with accessing your email in Firefox, or in Thunderbird? If it's Thunderbird, a moderator can move your question over to that forum.

more options

It is in thunderbird. How do I get a moderator to move the question/

more options

It has been moved. I read it in the Thunderbird Support Forum.

Have you tried deleting that folder in the online interface of your email server?

more options

Thanks, I should have said "email account" instead of "folder". I have 2 email accounts that are identical except one has a capital letter and the other is all lower case. How do I remove one of the accounts?

more options

Can you log in to the "example.net" server and request that they merge the all lower with the one upper account? I think TBird won't let you delete a mail address that is still on the server. This sounds odd to me because I don't think "example.net" would give you two distinct email addresses that differ only in one cap/lower character. Please respond to this, so that your question will be moved back into the "Needs response" category, and maybe someone who actually knows what's involved in having two such email addresses can jump in and give you a real answer.

Изменено Wisewiz

more options

There is only 1 email address on the server, it ignores upper/lower case. TBird has 2 accounts, only difference is a letter being capitalized in one and lower case in the other. I have removed all messages from one of these TB accounts. How do I delete this one account?

more options

Have you looked in Thunderbird's account settings (on the menu) to ensure you only have it configured once? My guess it you have it there twice.