Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

HELP! All my contacts are suddenly missing from my address book!

  • 4 ответа
  • 0 имеют эту проблему
  • Последний ответ от david

more options

I opened Thunderbird this morning and all my email contacts are missing from my address book! How can I restore them? I do a profile backup every night at 9:30pm. Are my contacts in this profile? If so, how can I restore my address books? I am in a panic! I don't understand how this could happen. Please help!

I opened Thunderbird this morning and all my email contacts are missing from my address book! How can I restore them? I do a profile backup every night at 9:30pm. Are my contacts in this profile? If so, how can I restore my address books? I am in a panic! I don't understand how this could happen. Please help!

Все ответы (4)

more options

More info. All my messages are intact. Only my contacts are missing. I must have done something to delete them but I don't know what. I only need to restore my contacts. In my address book, all my lists are still showing but they are all empty.

UPDATE!!

FOLKS! You're not going to believe this! I walked away from my PC for about 30 minutes after I started this additional info post to pace back and forth while I pulled my hair out. I sat back down to finish composing this and as an afterthought, went back to Thunderbird and ALL my contacts are now visible!! Am I losing my mind?

Whatever, I'm a happy boy! If I were a drinking man, I would go have a great big stiff shot right about now!

Полезно?

more options

Life is good. :) Thanks for the good news. Also, doing a backup every night is excellent advice to everyone. And if that addressbook had been lost, you could have easily imported in the the tools>import>import a file, and then located the abook.sqlite file in the backed up profile. TIP: If you've never tested one of the backups, I suggest doing so. It is not unusual here to have users post that their backup wouldn't work.

Полезно?

more options

Thanks David. For anyone curious, I use GoodSync to backup my profile folder automatically at 9:30pm each night.

Полезно?

more options

Thanks, but do consider testing it, if you haven't already.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.