Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox doesn't work with recaptcha

  • 3 ответа
  • 0 имеют эту проблему
  • Последний ответ от mark_holtom

more options

I have had a series fo problems over the last 2 months. All different, but on closer inspection, all connected to recaptcha and login security.

I have not been able to log into my wordpress admin website for 2 months. It just hangs with"Verifying you are not a robot". I can login using Chrome.

Now I have just taken out insurance for my car and have set up a login for my insurance portal - and can't login because "Recaptcha cannot determine that you are a human".

I have searched and found that there was a bug with recaptcha and firefox, but that this was fixed. In any case, this fix did not work for me.

Can anyone please tell me what I should do so that I can login to recaptcha sites?

Linux Mint (up to date) Firefox 130.0

I have had a series fo problems over the last 2 months. All different, but on closer inspection, all connected to recaptcha and login security. I have not been able to log into my wordpress admin website for 2 months. It just hangs with"Verifying you are not a robot". I can login using Chrome. Now I have just taken out insurance for my car and have set up a login for my insurance portal - and can't login because "Recaptcha cannot determine that you are a human". I have searched and found that there was a bug with recaptcha and firefox, but that this was fixed. In any case, this fix did not work for me. Can anyone please tell me what I should do so that I can login to recaptcha sites? Linux Mint (up to date) Firefox 130.0
Приложенные скриншоты

Выбранное решение

Thank you both for your help!

The only real solution I found was a complete new install of Firefox. This worked.

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

more options

Hate you've been suffering with this for 2 months. Try disabling a few of your addons, restart Firefox and test logging into your Wordpress admin panel & your insurance site. Websites are getting more sensitive to addons so I feel like they could be responsible this time.

Disable or remove Add-ons

The addons I think are causing you trouble & should be disabled: Malwarebytes Browser Guard DuckDuckGo Privacy Essentials AdBlocker Ultimate

Video DownloadHelper should be ok but you can try disabling it last to see if that makes any difference.

Another thing I noticed that was wrong was this at the beginning of your useragent: Firefox/Linux: Mozilla/5.0 (X11; Linux x86_64; rv:125.0) Gecko/20100101 Firefox/130.0

Try opening about:config in your address bar and do a search for "Firefox/Linux:" - if you find it, erase it or reset it by clicking on Delete, the Trash can icon or Reset, the curved arrow icon on the far right edge of the setting. Then restart Firefox & try logging into these sites again. Copy down which setting had this. I have a feeling its called general.useragent.override.

Полезно?

more options

Note that Malwarebytes Browser Guard has been reported to cause issues with CAPTCHAs.

Полезно?

more options

Выбранное решение

Thank you both for your help!

The only real solution I found was a complete new install of Firefox. This worked.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.