Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Sync deleting extensions from old devices instead of installing to new ones

  • 3 ответа
  • 0 имеют эту проблему
  • Последний ответ от markwarner22

more options

I had to reinstall Firefox on laptop B. Initially I copied the profile folder back, as I had a recent backup. However, when I sync'd, it deleted a bunch of extensions - which then sync'd and deleted them from laptop A too.

I got them back (manually) on A, deleted the new installation on B, then reinstalled and resync'd (without copying the profile folder). Same thing happened, except as I wasn't coming from the profile, I'd also lost a bunch of settings. So even worse.

My theory (based on the popup about syncing with a mobile device) is it is, for some reason, syncing with my Android phone config (which doesn't have all the same extensions, as they're not compatible) instead of my browser on A.

Has anyone else encountered this? Any solutions?

I had to reinstall Firefox on laptop B. Initially I copied the profile folder back, as I had a recent backup. However, when I sync'd, it deleted a bunch of extensions - which then sync'd and deleted them from laptop A too. I got them back (manually) on A, deleted the new installation on B, then reinstalled and resync'd (without copying the profile folder). Same thing happened, except as I wasn't coming from the profile, I'd also lost a bunch of settings. So even worse. My theory (based on the popup about syncing with a mobile device) is it is, for some reason, syncing with my Android phone config (which doesn't have all the same extensions, as they're not compatible) instead of my browser on A. Has anyone else encountered this? Any solutions?

Все ответы (3)

more options

You'll want to read this reply.

""What precisely does “sync” mean with respect to transferring Firefox information between devices?" https://support.mozilla.org/gl/questions/1379470

This talks about sync FAQ https://support.mozilla.org/en-US/products/firefox/backup-recovery-and-sync/sync-data

Полезно?

more options

markwarner22 said

You'll want to read this reply.

Neither of those seem to mention extensions/addons though, especially not disappearing. It's mis-syncing.

Полезно?

more options

I recommend you log both system out of sync and go back to the working profile and copy that back to the computer and change the password. Doing this will insure that data on A will copy over to B computer and nothing will get wiped out when you login with the new sync password. Sync will remove or update based on the Sync A computer to B computer and if they don't match depending what profile you copied back it will use that data to sync A computer to match B computer. This is my understanding of sync changing password help to reestablish the sync to match A computer and not B computer changing the data. But sometimes if B computer doesn't update you have to let it stay sync for the data to sync to do a proper update so both match. I don't guarantee this will work but at least this mean one isn't overriding your sync data with the wrong data.

Полезно?

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.