Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

when I enter utube I have sound but not picture. If I make a pop out to the video the I have picture( in the pop out)

  • 1 ответ
  • 4 имеют эту проблему
  • 10 просмотров
  • Последний ответ от cor-el

more options

what ever brouser I used when I entering to u tube I pick something to watch(a song).it is starting to loading the video but suddedly the load of picture is stopping after a few seconds and the loading of sound has no problem. as a result I have only sound but no images at all. the odd about all this is that when I make a pop out to the video there is no problem. I can watch with sound and picture. the same happens when I watch a video in the face book.I have no problem at all. all the above situation happening with all the videos....ps: when I picked mozzila and use it for the first time for entering u tube only the very first video played normally and then again I had the same problem...

what ever brouser I used when I entering to u tube I pick something to watch(a song).it is starting to loading the video but suddedly the load of picture is stopping after a few seconds and the loading of sound has no problem. as a result I have only sound but no images at all. the odd about all this is that when I make a pop out to the video there is no problem. I can watch with sound and picture. the same happens when I watch a video in the face book.I have no problem at all. all the above situation happening with all the videos....ps: when I picked mozzila and use it for the first time for entering u tube only the very first video played normally and then again I had the same problem...

Все ответы (1)

more options

This seems to be a problem with the YouTube site that YouTube needs to fix.

Clear the cache and the cookies from sites that cause problems.

  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"