Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

when upgrading to ff 4 we get a message saying to reboot.. we do and it continues to ask this question of rebooting

  • 1 ответ
  • 3 имеют эту проблему
  • 2 просмотра
  • Последний ответ от cor-el

more options

after numerouse attempts to upgrade and getting the message to reboot our system.. we are still not upgraded to ff 4 nor can we use any version of ff.. another person had this problem and was told to uninstall the old version and install the new.. when I try to uninstall I get the message to reboot my system.. again, I do and repeatedly get this message! I cant even uninstall?

after numerouse attempts to upgrade and getting the message to reboot our system.. we are still not upgraded to ff 4 nor can we use any version of ff.. another person had this problem and was told to uninstall the old version and install the new.. when I try to uninstall I get the message to reboot my system.. again, I do and repeatedly get this message! I cant even uninstall?

Все ответы (1)

more options

Do a clean (re-)install:

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.