Этот сайт имеет ограниченную функциональность, пока мы проводим техническое обслуживание для улучшения его работы. Если какая-либо статья не решила вашу проблему и вы хотите задать вопрос, наше сообщество поддержки ждёт вас: @FirefoxSupport в Твиттере и /r/firefox на Reddit.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

I cant' print using firefox. print preview won't display, won't print, printing dialog box won't display, etc

  • 7 ответов
  • 114 имеют эту проблему
  • 10 просмотров
  • Последний ответ от busycharlie

more options

Seems like since I updated to firefox 5 I can't print web pages, print preview won't work. I click on the print option under file and nothing displays or prints.

Seems like since I updated to firefox 5 I can't print web pages, print preview won't work. I click on the print option under file and nothing displays or prints.

Выбранное решение

Try the Firefox SafeMode and see if you can initiate printing from within Firefox.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  1. You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  2. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

Прочитайте этот ответ в контексте 👍 1

Все ответы (7)

more options
more options

Hi, I went to about:config as you suggested and my printer was listed next to print.print_printer and I did the reset anyways but it still won't print through FF. Any other ideas? I really don't want to uninstall FF as I'm sure there is no guarantee that will fix the problem.

Thanks

more options

Un-installing and re-installing Firefox isn't going to fix anything, unless you also remove all your Firefox data and customizations and start from scratch, but that is rarely necessary to fix a problem like this.

Did you reset all the preferences for that particular printer?

more options

No, I only did the print.print_printer reset. I guess I will need to do the rest of them, right?

more options

Ok, I reset every printer preference that was active in about:config. I closed FF and I still can't print through FF. Print preview wont' work or open. If I click print nothing happens. The only way I can print if the page I'm on has a print option such as printing a invoice/receipt, then that print dialog box opens or responds but when trying to print a webpage it just won't do that. Should I uninstall FF? Bummer!!

more options

Выбранное решение

Try the Firefox SafeMode and see if you can initiate printing from within Firefox.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  1. You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  2. Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

more options

Thanks for your help!!! I restarted FF with the add-ons disabled then kept on testing the printing as I setup FF again. So far so good.